Find quick answers to your questions below...
Product FAQ
Are your products made in the USA?
Aren't all 'udder balms' the same thing?
Can I use Udder Balm on my Cow, Goat, or other teated animals?
How much Original Udder Balm do I use?
Isn't Original Udder Balm for animals? Can I use it on my own skin?
My pump doesn't get all the cream out of the jar, is it broken?
My pump top is clogged. How do I unclog it?
There are lots of brands of udder balm, which ones are yours?
What are the active ingredients in Original Udder Balm?
What happened to Dionne Udder Balm?
What is Original Udder Balm made of?
What is the difference between regular and Medicated Udder Balm?
What is the shelf life of Original Udder Balm?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
How does figure shipping costs?
When will my order ship and what are my shipping charges?
What is the return policy?
International Shipping
I live outside the USA, can I still order products from you?
I live outside the USA, why does shipping seen so expensive?
Do you ship to my country?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?