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|Shipping and Returns|
|How does OriginalUdderBalm.com figure shipping costs?|
|We calculate the combined weight of the items you are ordering and
transmit that information, along with the ship-to zip code (or country,
for orders going outside the US), to both the USPS and UPS. They then provide us with the shipping rates which, after a small handling fee is applied, are quoted on the shipping screen.
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. Sometimes the website does not always know which items fit in which box, so If we are able to find a less expensive way to ship your order (via the shipping method you chose), we will adjust your order totals before we charge your credit card.
|What is the return policy?|
|Here is the short version, if we messed up your order let us know and we will fix it.
If you accidentally ordered the wrong item, we will be happy to exchange your unopened one within 30 days for the correct item. As shipping is not free for either of us, you can expect to pay shipping cost on the replacement item.
Please see our Terms & Conditions for complete details regarding our return policy.