Our Guarantee: We love our products, and hope you'll love them too. However, if you are not entirely satisfied with your order, you may return it within 30 days (in resalable condition if applicable) for a credit or refund, less shipping and handling charges. Please contact us prior to returning items so we can stay on top of things. Please ship returns prepaid by USPS, UPS, FedEx, or other traceable means.
Shipping: Orders are normally shipped within several business days by the method of shipment you specify (how fast they get out depends on who is doing the shipping at the time—some of us are faster than others). Shipments are from West Des Moines, IA, USA and subject to availability at our warehouse. Our Customer Service department will contact you if items you ordered are not available for immediate shipment, unless they are already so marked. Items ordered together are not necssarily shipped together.
Who We Are: OriginalUdderBalm.com is a family-owned business based in West Des Moines, Iowa. Our Legal name is "MBMA Corporation". Your credit card statement will show 'OriginalUdderBalm.com'. We usually answer the phone with a variant of "Good <time-period>. How may I help you?".
Unforeseeable Delays: Sometimes things go wrong. The website goes down, or phones go down, or product comes in late. We're very sorry when that happens, but we can't always help it. We shall endeavour to do our best to keep you informed in the event some horrible delay will affect fulfilment of your order.
Payment Terms: We accept credit cards (MasterCard, Visa, and Discover), checks, money-orders, and PayPal. Your credit card will not be charged until materials are ready for shipment. Please supply both a phone number and an email address so that we may contact you if we have questions about your order. Invoices will be issued when materials are shipped. Billing questions? Please contact our Customer Service department at firstname.lastname@example.org or +1 (866) 623-4107.
State Sales Tax: We are required to collect state sales tax for all shipments to Iowa (6%).
Pricing Policy: Prices in our online catalog supersede all other prices and are subject to change without notice. Special pricing and promotions may be offered at www.originaludderbalm.com online and, where applicable, will take precedence over any other prices.
Discounts & Coupons: Occasionally, www.originaludderbalm.com will have discounts, coupons, or special offers. In all cases these promotions will carry specific instructions regarding their validation and redemption and are subject to change without notice.
International Orders: We are happy to accept orders from our international customers. Order acceptance is at our discretion and we may choose to not ship to some areas. This policy applies to the billing and/or shipping destination. It is the your responsibility to pay any customs duties, brokerage charges, or other fees that may be added by your customs authority or shipping carrier.
Copyright: All publications of MBMA Corporation, OriginalUdderBalm.com, and its associated authors are protected via copyright laws of the United States of America. Their reproduction, in whole or in part, is a violation of copyright law unless prior written authorization has been obtained from the publisher.
Privacy Statement: The information we collect online is used to improve the content of our site, notify consumers about updates to our site, and by us to contact consumers for marketing purposes. We do not sell, rent, or supply Internet statistics or customer information to any third party. If you supply us with your email address and opt in to our Moo-Mail list, you may receive periodic e-mailings from us with information on our products, services, or upcoming events. You can opt back out at any time.
Why we might call you: If you supply us with your telephone number, you may receive telephone contact from us with information regarding orders you have placed on-line or your on-line user account. We will only contact you by phone on an as-needed basis. Your phone number will NOT be used for solicitations.